About the company
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Sr. Lead Product Owner based in Canada (Remote – Montreal or Quebec City area).
Responsibilities
- Own the vision, strategy, roadmap, and business performance of a portfolio of automotive dealership services.
- Define service offerings, including scope, service levels, packaging, and pricing recommendations.
- Represent the voice of the dealer by translating operational challenges and customer expectations into clear priorities.
- Increase adoption of existing services across the Canadian dealership market.
- Establish best practices for dealership operations, including lead response, customer follow-up, appointment scheduling, show rates, sales handoffs, and customer retention.
- Identify opportunities to apply AI-powered solutions, including intelligent chat, voice assistants, predictive lead scoring, and automated follow-ups.
- Determine where automation can improve efficiency and conversion.
- Collaborate with AI and data science teams to define requirements, validate results, measure impact, and scale successful solutions.
- Develop business cases and go-to-market plans for new services.
- Design service delivery models in partnership with internal teams and external providers.
- Enable sales teams with compelling positioning, pitch materials, return-on-investment narratives, competitive insights, and supporting commercial resources.
- Establish onboarding processes, delivery playbooks, and quality standards.
- Coordinate cross-functional initiatives involving engineering, AI and data science, UX, marketing, sales, and service delivery teams.
- Lead through influence, align priorities across teams without direct reporting authority.
- Maintain reliable service operations and responsive support processes.
- Define and monitor key performance indicators.
- Build strong relationships with dealerships, internal stakeholders, and business partners.
Requirements
- At least seven years of experience in dealership operations or a dealer-facing role.
- Hands-on expertise in at least one of the following areas: BDC operations, F&I, service operations, or customer retention.
- Demonstrated success launching or growing a service sold to automotive dealerships.
- Strong understanding of Canadian automotive retail, dealership economics, operational workflows, customer acquisition, and retention drivers.
- Ability to develop clear, credible business cases.
- Experience owning product or service strategy, driving adoption, defining roadmaps, or managing commercial performance.
- Confidence using dealer Customer Relationship Management (CRM) and Dealer Management System (DMS) tools.
- Practical experience applying AI and automation tools in dealership operations.
- Strong understanding of customer journeys, lead conversion, appointment generation, sales processes, and post-sale customer engagement.
- Proven ability to collaborate across sales, product, technology, marketing, and service delivery teams.
- Excellent communication, interpersonal, organizational, and problem-solving skills.
- Fluency in both French and English.
- A strategic, commercially minded, and results-oriented approach.