About the company
Our partner is looking for an Account Manager - Client-Facing based in United States. The Account Manager will own strategic client relationships for a portfolio of high-growth eCommerce brands.
Responsibilities
- Own relationships across a portfolio of eCommerce clients, acting as the primary point of contact and trusted strategic advisor.
- Lead bi-weekly client meetings, presenting performance insights as clear narratives, recommendations, priorities, and next steps.
- Review account and campaign performance across key metrics to identify trends, shifts, opportunities, and potential risks.
- Guide full-funnel strategic direction by interpreting performance data and recommending initiatives designed to accelerate client growth.
- Translate client conversations, feedback, and business objectives into actionable direction for internal channel teams.
- Maintain strong alignment between clients and internal specialists, ensuring teams have the context required for effective execution.
- Proactively communicate business impact and reinforce the value of ongoing work to strengthen client confidence and retention.
- Coordinate meetings, action items, follow-ups, and internal deliverables to keep multiple accounts moving efficiently.
- Identify potential issues early and take initiative to resolve them before they affect client relationships or performance.
- Collaborate cross-functionally across paid media, CRO, creative, SEO, and other performance marketing disciplines.
Requirements
- 3+ years of experience in Account Management or a comparable client-facing position, with agency experience strongly preferred.
- Strong understanding of performance marketing fundamentals and digital channels, including paid media, conversion rate optimization, creative, and SEO.
- Experience working with eCommerce businesses and familiarity with performance metrics such as ROAS, AOV, and LTV.
- Ability to analyze performance information, identify meaningful insights, and communicate them through concise, compelling business narratives.
- Excellent client relationship and communication skills, with a clear, calm, confident, and strategic approach.
- Strong organizational skills and consistent follow-through across meetings, action items, deadlines, and internal coordination.
- Ability to manage multiple client relationships simultaneously while maintaining attention to detail and quality.
- Proactive mindset with the ability to identify emerging challenges and opportunities before they become significant issues.
- Strong cross-functional collaboration skills and the ability to align different teams around shared priorities.
- Commercial and strategic mindset focused on client outcomes, growth, and long-term retention.
Conditions
- Compensation: $80,000–$100,000 USD per year.
- Fully remote work arrangement.
- Health insurance coverage.
- 401(k) retirement plan with employer matching.
- Paid time off: 3 weeks of combined PTO and sick time.
- 10 paid holidays annually.
- Learning and development: $500 quarterly learning stipend.
- Opportunity to work directly with high-growth eCommerce brands and influence their full-funnel growth strategies.
- Collaborative environment with exposure to multiple digital marketing channels and cross-functional specialists.
- Significant ownership over client relationships, strategy, and measurable business outcomes.