About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
Responsibilities
- Co-create Practice-native architectures with partners—developing reference architectures, reusable patterns, and integration libraries
- Build reusable Practice co-innovation assets—solution templates, industry-specific accelerators, demo environments and blueprints
- Provide senior technical expertise within the Practice (e.g., L400 in AI, deep architecture in CRM/G&S/AW)
- Drive collaborative adoption of AI-enhanced Practice capabilities with partners
- Lead Practice technical workshops with partners and engage directly with Practice buyers
- Execute strategic proofs of concept demonstrating Practice business value
- Guide partners on competitive positioning against alternative platforms
- Present Practice architecture and industry-specific strategy to executive audiences
- Design and deliver comprehensive Practice architecture training programs, workshops, and executive briefings
- Mentor partner architects and pre-sales teams on Practice solution positioning
- Assess partner Practice technical capabilities and identify gaps; develop capability maturation plans and certification pathways
- Represent ServiceNow Practice innovation at industry events, conferences and forums
- Collaborate with partner-aligned Partner Technology Architects on Practice-specific joint business planning
- Guide partners from concept to validated solution to scalable commercialization
- Connect Practice architecture to measurable business outcomes
- Maintain expert-level knowledge of the Practice competitive landscape
- Support SC Field on Commercial partner development requests
Requirements
- Deep senior technical strategist expertise within Risk and Security practice
- Experience working alongside partner-aligned Partner Technology Architects and Partner Solution Engineers
- Ability to accelerate partner activation, solution co-creation and commercial success
- Strong knowledge of AI, CRM, and security architectures
- Excellent communication and presentation skills
- Experience with partner enablement and co-innovation
Conditions
- Work Persona: Flexible or Remote
- Full-time position
- Region: AMS - North America and Canada