Strategic Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Account Manager based in United States.

• Own new and repeat sales of enterprise software products and professional services across an assigned portfolio of prospects and strategic accounts.
• Develop and execute account and opportunity plans that coordinate activities from outbound campaigns and prospect engagement through negotiation and deal closure.
• Consistently pursue and achieve established sales quotas while maintaining a strong focus on profitable, long-term customer relationships.
• Build and maintain trusted relationships with senior stakeholders across CRO, CDMO, pharmaceutical, and biotech organizations.
• Conduct consultative discovery to understand customer objectives, business challenges, operating models, technology requirements, and emerging needs.
• Recommend appropriate product configurations and professional service options based on customer requirements and business priorities.
• Develop and deliver compelling customer presentations, proposals, quotations, and business cases that clearly communicate value.
• Maintain accurate sales forecasts and CRM records covering opportunities, customer interactions, presentations, closed business, follow-ups, and other regional sales activities.
• Collaborate with marketing and internal stakeholders on lead-generation programs, events, territory planning, outbound campaigns, and market development initiatives.
• Represent customer goals and requirements internally, ensuring relevant teams understand customer priorities and opportunities.
• Contribute market and customer insights to positioning and go-to-market strategies for the Contract Services segment.
• Partner with Customer Success teams to develop and maintain lasting relationships with strategic customers.
• Monitor customer projects and account activities to maintain awareness of project status, identify potential risks, and support timely resolution of issues.
• Manage active and ongoing customer communication, including occasional conflict resolution and coordination around account-related legal documentation.
• Stay informed about industry developments, competitive positioning, emerging technologies, and the evolving role of AI within laboratory environments.
• Travel to regional and global customer accounts as required.

• 5+ years of successful sales experience in life sciences enterprise software, ideally with experience selling to CROs, CDMOs, pharmaceutical companies, or biotech organizations.
• Demonstrated history of consistently achieving or exceeding enterprise sales quotas.
• Strong understanding of CRO and CDMO operating models, business drivers, technology requirements, and purchasing processes.
• Experience with laboratory informatics solutions such as LIMS or ELN is highly desirable.
• Established ability to initiate, cultivate, and maintain high-value relationships with senior customer stakeholders.
• Strong consultative selling, account management, business development, negotiation, and strategic planning skills.
• Experience using CRM platforms and maintaining accurate, timely sales and prospecting records.
• Ability to create and execute territory, account, and opportunity strategies with minimal direction.
• Strong prioritization, organization, self-discipline, and time-management skills, with the ability to work effectively from a remote, non-supervised environment.
• Excellent verbal and written communication skills, including the ability to deliver high-quality executive and customer presentations.
• Proactive, collaborative, and commercially minded approach with a strong work ethic and customer-first mindset.
• Ability to travel to customer locations in the United States and internationally when required.
• Must be based in the United States, with a strong preference for candidates located on the East Coast.
• Scientific domain knowledge spanning areas such as discovery, research, development, clinical operations, or manufacturing is a strong advantage.
• Existing relationships within the CRO industry and familiarity with contract services workflows and data management requirements are highly desirable.
• Knowledge of CRO and CDMO segments such as preclinical/toxicology, bioanalytical services, central laboratories, bioprocessing, fill-finish, and sample or study lifecycle management is a plus.
• Familiarity with value engineering frameworks, enterprise software business-case development, and competitive positioning is beneficial.
• Understanding of AI developments affecting laboratory environments and experience using AI tools to improve sales effectiveness and efficiency are advantageous.

• Competitive salary and benefits package.