The Growth team drives user and revenue growth across ChatGPT's consumer and business segments as well as other OpenAI products worldwide.
Operates across the full funnel - from awareness and acquisition through activation, retention, and expansion.
Uses a combination of global performance marketing, AI-powered workflows, in-product optimization, insights, experimentation, and creative ops engineering.
Thrives on rapid testing, rigorous measurement, and creative problem solving.
About the Role
Build and run the creative and advertising operations system that powers OpenAI's paid marketing programs.
Connect Creative and Growth Marketing teams, establish clear processes for producing and launching high-quality ads.
Keep operational details behind paid campaigns organized, accurate, and scalable.
Translate growth priorities into creative briefs and testing roadmaps.
Coordinate assets and approvals across internal teams and external partners.
Turn performance results into clear next steps.
Based in San Francisco, CA. Hybrid work model of 3 days in the office per week. Relocation assistance offered.
Responsibilities
Build and manage the end-to-end paid creative operating system, including creative intake, briefing, production, asset delivery, approvals, trafficking, launch, reporting, and iteration.
Serve as the day-to-day connector between Creative, Brand, Growth Marketing, agencies, and production partners.
Partner with Growth Marketing to build and maintain creative testing roadmaps.
Develop and maintain the tools and processes that keep creative production organized.
Track creative test results, document learnings, and partner with Growth Marketing and Creative.
Continuously improve workflows, templates, reporting, and automation.
Requirements
7+ years of experience in creative operations, growth or performance marketing, integrated marketing, or a related role supporting paid marketing programs.
Exceptional attention to detail and operational rigor.
Experience building or improving creative production workflows, project trackers, asset libraries, approval processes.
Hands-on familiarity with major paid advertising platforms such as Meta, Google, TikTok, YouTube, Reddit, or LinkedIn.
Working knowledge of marketing tracking and measurement, including UTMs, pixels, conversion events, platform reporting.
Strong project management and organizational skills.
Clear written and verbal communication, strong cross-functional collaboration skills.
Comfort working in a fast-moving environment; experience with billing, invoicing, vendor management, or workflow automation is a plus.