About the company
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Responsibilities
- Execute physical rack-and-stack deployments, structured cabling, and infrastructure lifecycle management across production data centers
- Triage, troubleshoot, and remediate hardware and network faults while repairing or replacing failing components
- Manage and resolve operational ticket queues, driving scheduled corrective maintenance and break/fix activities
- Coordinate and partner with engineering teams, system owners, and third-party Remote Hands technicians to validate installations
- Maintain comprehensive asset tracking documentation and support up to 50% domestic and international travel
Requirements
- Experience leveraging modern AI tools, automation, or scripting to streamline data center operational workflows and diagnostics
- 5 or more years of experience working within production data center environments, with a proven track record engaging and directing remote data center vendors
- U.S. citizenship, required due to the nature of the customers assigned to this role
- Deep technical understanding of diverse server platforms, network hardware, optics, fiber plants, and copper cabling
- Proficient with Linux/Unix command-line interfaces, BIOS configurations, and out-of-band management tools such as iLO, iDRAC, and IPMI
- Ability to lift and carry up to 50 pounds repeatedly and regularly
Conditions
- Remote role in Amsterdam
- Base Pay Range: €50,400 - €72,000 EUR
- Comprehensive benefits including health plans, time off, parental leave, retirement options, education reimbursement