About the company
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
Responsibilities
- Source and track opportunities to promote customer wins by working with cross-functional partners across product marketing, partner marketing, sales, customer success, marketing operations, demand generation, and more
- Track and report on program performance, including participation rates, customer reception, content output, and influenced pipeline and closed deals
- Build a portfolio of customer advocates through online and in-person engagements to source strong stories and promotional opportunities
- Interview customers and product leaders — in-person and on camera — to produce customer marketing assets, like case studies, video testimonials, promotional quotes, and slides
- Design, deliver, and continuously optimize programs and incentive strategies that attract customers to participate in advocacy activities
- Lead programs that drive high-quality customer reviews to peer review sites such as Gartner Peer Insights, G2, and TrustRadius
- Influence how the broader team operates by modeling best practices, championing process improvements, and driving adoption of AI tools and cross-team efficiencies
Requirements
- You have 4+ years of experience in customer marketing and/or advocacy for a B2B technology company
- Exceptional communication (verbal and written) and interpersonal skills, capable of building strong relationships with customers and internal teams
- Proficient in CRM and business analytics tools, like Salesforce, Metabase, and Tableau
- Excellent organizational skills and the ability to manage multiple projects simultaneously
- You have a Bachelor’s degree in Marketing, Business, Communications, or a related field
Conditions
- Generous and competitive benefits package
- New hire stock equity (RSUs) and employee stock purchase plan
- Continuous career development and pathing opportunities
- Product training to develop an in-depth understanding of our product and space
- Best in breed onboarding
- Internal mentor and buddy program cross-departmentally
- Friendly and inclusive workplace culture