About the company
Datadog is the leading observability and security platform for the AI era, providing unified visibility across the technology stack.
Responsibilities
- Become the expert on usage metering, revenue-impacting behavior, and Cloud Cost Management within Technical Solutions
- Lead escalations involving unexpected usage, missing metering data, usage spikes, billing anomalies, unclear attribution, or limits enforcement
- Partner with Product, Engineering, and Finance to escalate bugs and improve usage visibility
- Build internal guides, tooling, diagnostics, and playbooks plus customer-facing content
- Enable the global Solutions team through training sessions and scalable resources
- Act as a voice of the customer to shape the roadmap for usage visibility and cost management
Requirements
- Curious and detail-oriented about usage measurement, attribution, and billing
- Strong grasp of cloud cost drivers, usage attribution, and spend analysis
- Familiar with cloud billing models (AWS, Azure, GCP) and billing exports via APIs
- Comfortable with data retention, high-cardinality signals, metric volume, log ingestion
- Familiar with APIs, product usage metrics, tagging strategies, multi-org setups
- Analytical and precise communication to technical and non-technical stakeholders
- Comfortable with ambiguity, data anomalies, and edge cases
Conditions
- Product training and continuous career development
- Mentor and buddy program
- New hire stock equity (RSUs) and ESPP
- Free global mental health benefit through Spring Health
- Generous global benefits