About the company
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
Responsibilities
- Solve interesting, technically complex cases for Vercel customers
- Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations
- Partner with Product, Solutions, and Customer Success to provide guidance internally and externally
- Develop and improve internal tools and scripts that increase team efficiency
- Specialize in a given product area (v0) and act as a domain owner within the team
- Improve existing documentation and create new runbooks, guides, and internal processes
- Assist Customer Success Managers with Enterprise requests and escalations
Requirements
- Hands-on experience using Vercel and v0 as a platform
- Modern development and architecture experience in the AI or web space (e.g., building LLM-powered apps, web services, or production web applications)
- Prior customer support experience in a technical role: troubleshooting customer cases, writing clear solutions, and proactively problem-solving
- Enjoy engineering solutions to resolve root causes of recurring problems
- Strong written and verbal communication; able to explain complex systems clearly
- Comfortable working with a fully remote, globally distributed team
- Willing to participate in a weekend/holiday on-call rotation
- Bonus: frontend development experience (e.g., React/Next.js), technical writing for public docs or developer education, experience automating workflows with agentic services
Conditions
- Competitive compensation package, including equity
- Inclusive Healthcare Package
- Learn and Grow - mentorship and events
- Flexible Time Off
- Gear and WFH budget
- If based within commuting distance of an office (SF, NY, London, or Berlin), in-office anchor days on Monday, Tuesday, and Friday; otherwise fully remote