About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Content Designer based in United States.
Responsibilities
- Design, plan, write, review, and maintain clear, accessible, user-focused digital content across websites and notification channels.
- Develop content that responds to user needs while aligning with relevant policies, style guides, content patterns, and digital standards.
- Apply UX writing, web writing, communication writing, and content design principles to improve participant experiences.
- Work with multidisciplinary teams in an agile project environment to develop requirements, features, and content solutions.
- Use evidence, analytics, user research, and other insights to evaluate and improve content and user experience.
- Build and maintain effective relationships with stakeholders at all levels.
- Participate in workshops, planning sessions, and other collaborative activities.
- Prepare documents, presentations, talking points, and other materials for stakeholders and senior leaders.
- Manage multiple content projects simultaneously.
- Support channel leads and senior leadership while mentoring less experienced content professionals.
- Contribute to content across websites, mobile applications, digital assistants, and email, SMS, and mobile notifications.
- Help improve information architecture, content structures, and digital experiences.
Requirements
- Demonstrated professional experience writing, editing, structuring, and maintaining complex digital content.
- Strong written and verbal communication, consultation, stakeholder management, and relationship-building skills.
- Proven experience as a web writer or content designer.
- Strong understanding of accessibility and digital content standards, including WCAG 2.1, the Australian Government Style Manual, and Digital Service Standards.
- Experience providing expert content design advice to management and senior executives.
- Ability to work autonomously while collaborating effectively within multidisciplinary and distributed teams.
- Strong organizational and project management skills.
- Experience using content production and analysis tools such as GatherContent, Google Analytics, or Google Search Console is desirable.
- Working knowledge of HTML is desirable.
- Experience developing information architecture and content structures is an advantage.
- Experience with system-related communications and applying a strategic communications approach is desirable.
- Relevant tertiary qualifications in communications or a related field are desirable.
- Additional qualifications or training in writing, content design, online accessibility, or UX design are advantageous.
- Ability to obtain Baseline security clearance is required.
Conditions
- Contract through 30 June 2027, with potential for extension.
- Estimated start date of 1 December 2026.
- Hourly rate of $100–$120, including superannuation.
- Hybrid work-from-home arrangements, with remote working considered on a case-by-case basis.
- Opportunity to work as part of a high-performing virtual content team.
- Meaningful opportunity to improve digital services supporting millions of Australians.
- Collaboration with multidisciplinary teams.
- Opportunities to contribute to major service reforms and enhancements.
- Professional environment with opportunities to provide strategic advice, influence content practices, and mentor colleagues.