About the company
A technology-driven organization helping financial institutions and businesses streamline operations through innovative software solutions.
Responsibilities
- Support the full lifecycle of initial and subsequent client deployments
- Gather client credentials, third-party access credentials, product requirements, and supporting documentation
- Prepare, provide, and review product workbooks to confirm client information and configuration requirements
- Investigate and review third-party integration issues, coordinate with teams for resolution
- Assist with client validation and configuration activities, including shadowing during system configuration and UAT
- Develop understanding of the software portfolio to explain functionality and recommend implementation practices
- Monitor implementation schedules, communicate progress, ensure deadlines are met
- Act as liaison between clients and internal departments
- Capture client feedback and recurring implementation challenges to improve processes
Requirements
- Bachelor's degree with 0–2 years of professional experience (entry-level)
- Basic proficiency in the relevant subject area, ability to learn new software systems
- Ability to support client and third-party onboarding activities
- Willingness to shadow experienced professionals and assist with configuration, validation, and UAT
- Clear written and verbal communication
- Strong attention to detail, ability to manage documentation and track deadlines
- Proactive problem-solving approach
- Customer-focused mindset
- Teamwork and adaptability
- Ability to work independently in a remote environment
Conditions
- Remote work
- Entry-level opportunity
- Competitive compensation