About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Professional Services, WordPress VIP based in Estonia.
This is a senior leadership opportunity for an experienced Professional Services executive to shape and scale an enterprise delivery organization. You'll lead teams responsible for migrations, implementations, and complex custom engagements for major enterprise customers. The role combines operational leadership with commercial ownership, including revenue, margin, pricing, and expansion opportunities. AI will be central to modernizing delivery, improving efficiency, and creating capacity for higher-value work.
Responsibilities
- Lead and manage a Professional Services organization comprising engineers and delivery managers, overseeing migrations, implementations, and custom enterprise engagements
- Own end-to-end delivery performance, including project health, escalations, customer outcomes, quality, timelines, scope, and operational execution
- Build an AI-augmented delivery organization that uses AI to accelerate execution, improve time-to-value, increase efficiency, and create capacity for more complex work
- Develop and maintain a clear portfolio of Professional Services offerings that can be consistently scoped, priced, sold, and delivered
- Own the commercial performance of Professional Services, including revenue, margin, engagement pricing, expansion opportunities
- Partner with Sales and Account Management to scope and price engagements accurately
- Establish and execute the strategic direction and operating plan for Professional Services
- Collaborate with Product, Support, and Account Management to establish feedback loops
- Coach and develop delivery professionals into stronger practitioners and delivery leaders
Requirements
- 8+ years of leadership experience in Professional Services, implementation, technical consulting, or a related delivery function
- 5+ years delivering services for enterprise SaaS or PaaS customers
- Proven experience building and managing a services portfolio, including defining offerings, establishing pricing, creating repeatable delivery models
- Demonstrated commercial ownership beyond delivery, including experience partnering with Sales on scoping and pricing
- Strong understanding of AI-augmented delivery models
- Demonstrated ability to work effectively with executive-level internal and external stakeholders
- Proven people leadership and performance-management experience
- An operator-first mindset
- Strong commercial judgment
- Excellent written and verbal communication skills
- A coaching-oriented leadership style
- Strategic thinking combined with strong execution skills
Conditions
- Salary: $130,000–$190,000 USD, with compensation paid in local currency and the potential for higher compensation based on exceptional contribution and impact
- Fully remote: Work remotely as part of a globally distributed organization
- Flexible time off: Open vacation policy
- Competitive benefits: Access to a country-specific benefits package
- Inclusive workplace: Commitment to equal opportunity, accessibility, diversity, and an inclusive employee experience
- Global collaboration: Work alongside a distributed team spanning many countries, cultures, and professional backgrounds
- AI-enabled work environment