Product Manager

At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.

Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.

We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.

• Actively Manage Numbers and Inbound products for cost management and operational optimization.
• Negotiate with and manage carrier agreements.
• Partner with Sales to proactively support gathering of customer data.
• Where process improvements require development, draft requirements and champion those requirements in our internal development prioritization process. Serve as SME for enhancements accepted for development.
• Develop deep relationships with key customers.
• Lead market validation and customer discovery efforts for incubated initiatives. Target markets may include specific industry verticals, wholesale telecom services, consumer communications services.
• Make informed decisions on product evolution based on metrics collected with each customer interaction.
• Work with senior leadership to establish a steady flow of new technology and service opportunities through external awareness events.
• Develop and implement go to market strategy, ensuring an understanding of the product positioning, key benefits and target customers, working closely with marketing and sales.
• Up to 25% travel may be involved.
• As time is available between customers, the Onboarding Manager will support the Infrastructure product management team’s ongoing efforts to optimize Bandwidth’s voice coverage and capacity, and improve internal processes.

• Bachelor’s degree in field or 10+ years of experience.
• 3-5 years product management experience.
• History with US CLEC and SIP based telecom networks; international a plus.
• Must work well in early-stage startup environments, where direction may pivot multiple times in a month based on market feedback.
• Knowledge of telecom services and associated protocols (SIP, RTP, G.7xx, SMPP, WebRTC) helpful for success in this role.
• Able to work in an agile development organization.
• Excellent written and verbal communications.
• Experience with Monday or similar project management software very helpful.
• Prior experience with Agile development workflow a plus.
• Strong initiative and interpersonal skills; demonstrated ability to work collaboratively with a wide range of individuals at all levels of an organization.

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.