Director of Communications

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

ServiceNow is reshaping how the world's largest enterprises run, and the financial story behind that transformation is as compelling as the technology itself. We are looking for an exceptional Senior Director of Executive Communications to serve as a trusted strategic advisor, thought partner, and master storyteller to ServiceNow's President and Chief Financial Officer.

This is not a traditional finance communications role. You will operate at the intersection of financial strategy, corporate narrative, and market credibility, translating complex financial performance, capital allocation philosophy, and long-range corporate strategy into clear, compelling stories that resonate with investors, analysts, employees, customers, and the broader market.

The ideal candidate is a seasoned communications leader with a passion for storytelling and a track record of building trust, loyalty, and advocacy for executive leaders and their organizations. You are a quick and creative thinker who excels at managing competing priorities, building cross-functional relationships, and delivering work that is inspiring, modern, and deeply connected to its audience.

You will be an embedded, trusted member of the President and CFO's extended leadership team, working in close partnership with investor relations, public relations, content and thought leadership, social media, employee communications, FP&A, Legal, and Brand to ensure a unified and authoritative voice across various channels. You’re the glue that holds it all together.

Strategic Communications Leadership:

• Serve as the primary strategic communications advisor to the President and CFO — shaping external voice, narrative frameworks, and integrated communications strategy across financial and strategic audiences.
• Build and lead a holistic, 360-degree executive communications framework for the President and CFO, encompassing internal and external programs and corporate strategy moments.
• Develop and continuously evolve differentiated narratives around ServiceNow's financial performance, capital strategy, long-range plan, and corporate strategy that reinforce market positioning and investor confidence.
• Understand the communications landscape across key audiences, regularly evolving materials to reflect changes in business priorities, supporting narratives, and the external environment.
• Advise on speaking strategy and venue selection to ensure the President and CFO is engaging in the right settings, at the right moments, with the right message.
• Develop and manage a robust annual communications calendar aligned to earnings cycles, investor events, strategic planning milestones, and industry moments.
• Establish and design processes to ensure timely execution, governance, and publication of all content.
• Measure and report quarterly metrics on program performance and executive visibility.

Content Creation & Storytelling:

• Craft high-quality executive-level work products, including media and analyst commentary, keynote scripts, speeches, op-eds, LinkedIn content, bylines, and video.
• Design and produce storytelling concepts that bring ServiceNow's financial and strategic narrative to life across channels.

• Proven experience in executive communications, preferably in a corporate or agency setting, with a focus on C-suite leaders.
• Strong understanding of financial communications, investor relations, and corporate strategy.
• Exceptional writing and storytelling skills, with the ability to distill complex topics into clear, compelling narratives.
• Ability to build trust and influence senior executives and cross-functional partners.
• Experience managing multiple projects and priorities in a fast-paced environment.
• Excellent interpersonal and communication skills.

• Full-time, Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Flexible or Remote