Service & Support Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service & Support Engineer – Additive Manufacturing based in the United States.

• Support customers with site preparation requirements and ensure locations are ready for equipment installation.
• Install and commission additive manufacturing machines and associated ancillary equipment at customer sites.
• Deliver general safety, operation, and maintenance training to customers and relevant personnel.
• Perform scheduled preventive maintenance activities and identify potential equipment issues.
• Diagnose mechanical and electrical faults, troubleshoot equipment failures, determine root causes, and complete recommended repairs.
• Replace wear parts and spare components as required to restore equipment performance.
• Coordinate the availability of spare parts, tools, and other resources ahead of service interventions.
• Provide telephone and email support to customers and internal teams for troubleshooting and parts ordering.
• Support solution-center activities, including equipment testing, operation, and customer acceptance processes.
• Prepare detailed service, time, expense, and customer reports following field interventions.
• Manage travel arrangements efficiently, balancing cost, timing, and customer requirements.
• Travel extensively throughout the United States, typically up to or exceeding 90% domestically.
• Take on additional technical or operational responsibilities as required.

• Associate degree or technical college qualification in mechanical, electrical, automation engineering, or a related discipline, or an equivalent combination of education and experience.
• Up to 2 years of relevant field service experience in additive manufacturing, CNC machining, or a comparable technical environment.
• Experience with additive manufacturing equipment is preferred.
• Strong understanding of mechanical and electronic engineering principles, with the ability to apply them in practical troubleshooting situations.
• Ability to read and interpret electrical, pneumatic, hydraulic, and mechanical assembly drawings and instructions.
• Experience assembling or servicing mid-sized capital equipment such as CNC machinery, industrial automation systems, manufacturing cells, or similar equipment.
• Experience working with low- and high-voltage electrical equipment and electrical measurement tools.
• Strong troubleshooting and fault-identification skills for advanced technical systems.
• Familiarity with GD&T (Geometric Dimensioning and Tolerancing) and strong mathematical skills, including trigonometry.
• Strong computer skills, including hardware, software, and machine-specific applications, with advanced proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong verbal, written, interpersonal, and conflict-management skills, with the ability to communicate effectively with customers and colleagues.
• Hands-on mindset and willingness to experiment, learn, and develop practical solutions to technical challenges.
• Ability to work independently with minimal supervision in a fast-paced, deadline-driven environment.
• Strong multitasking, organization, and time-management capabilities.
• Self-motivated, adaptable, and eager to continuously learn new products, technologies, and service tools.
• Valid driver's license required.
• Must meet applicable eligibility requirements for access to ITAR-controlled technical data in accordance with U.S. export control regulations.

• Annual compensation of up to $85,000, depending on experience, expertise, position level, and geographic location.
• Comprehensive health insurance benefits.
• Dental and vision coverage.
• 401(k) retirement plan with company matching.
• Flexible spending accounts.
• Life insurance coverage.
• Short- and long-term disability benefits.
• Vacation and personal time off.
• Paid company holidays.
• Employee assistance program.
• Full-time, regular employment.
• Highly hands-on role working with advanced additive manufacturing and precision engineering technologies.
• Extensive exposure to diverse customer environments and cutting-edge manufacturing applications.