Agoda is part of Booking Holdings [NASDAQ: BKNG], with over 7,000 people from 90 countries.
The People Team focuses on people experience, service quality, and business partnership.
Responsibilities
Lead Agoda's employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams.
Define and evolve how employees and managers access support across People topics.
Establish service principles, operating rhythms, and leadership across teams.
Ensure the People support model scales with organizational growth and global reach.
Lead, manage, and develop the People Services & Help Desk team.
Set service standards, KPIs, quality expectations, and operating controls.
Oversee workforce planning, capacity management, and prioritization.
Lead the Global People Relations Services team across complex employee matters.
Conditions
Based in Bangkok; relocation support provided.
Not open to remote work or being based in other locations.