About the company
Chime is a financial technology company. The Human Agent Tooling team within Trust & Safety builds software that support agents use to understand member needs, take the right actions, and resolve issues quickly and safely.
Responsibilities
- Drive technical design and architectural decisions, while mentoring engineers and fostering cross-functional collaboration
- Lead and contribute to multiple projects simultaneously
- Build and maintain robust, low-latency APIs and backend services that power Trust and Safety platforms
- Become the domain expert in platform architecture, providing technical decisions and solutions
- Partner with data engineers, analysts, and product managers to ship impactful features
- Improve platform reliability and performance through thoughtful system architecture, observability practices, and automation
- Evolve experimentation, policy lifecycle, and ML integration capabilities
- Participate in on-call rotation
Requirements
- 5+ years of experience developing software in a production environment at scale
- Prior experience serving as a technical lead for a team and on complex projects
- Proven experience with Ruby on Rails or comparable frameworks
- Experience with transactional databases and caching systems
- Deep understanding of architectural patterns for large-scale web applications
- Commitment to mentoring engineers and fostering team development
- An appreciation of maintainable and well-tested code
- Experience in fast-paced or early-stage environments is a strong plus
Conditions
- In-office work policy: four days a week in the office and Fridays from home for those near an office
- Full-time employees eligible for bonus, competitive equity package, and benefits