About the company
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Responsibilities
- Lead the design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant. This includes our core Java microservice consuming Kafka messages, as well as contributing to our Typescript and Python codebases.
- Take ownership of our intent detection systems, contact processing pipelines, and the routing logic that connects customers to various automation solutions (templates, RAG, LLM workflows, AI agents, Vendor solutions)
- Innovate with AI: Design and implement solutions leveraging foundational LLM models (AWS Bedrock) to resolve customer queries effectively
- Integrate & Orchestrate: Lead and manage the technical integration with third-party AI Agent vendors, ensuring seamless and robust connectivity.
- Scale & Optimize: Continuously improve the performance, reliability, and scalability of our automation platform to handle growing volumes and complexity.
- Collaborate for Impact: Work closely with content designers to implement and refine automated conversational flows, ensuring a high-quality user experience.
- Mentor: Provide technical guidance and mentorship to other engineers, fostering a culture of engineering excellence and continuous learning.
Requirements
- AI Engineering Experience: Experience in applying AI/ML concepts, particularly LLMs, to solve real-world problems in production environments. (The Rise of the AI Engineer)
- Pragmatic & Impact-Oriented: You recognize that achieving significant customer impact sometimes requires dedicated effort on foundational or less technically novel tasks, and you approach all work with the same commitment to quality and solving the underlying customer problem.
- Excellent communication and interpersonal skills, with a talent for collaborating effectively with
- Deep experience in designing, building, and maintaining microservices. Strong proficiency in Java is essential, particularly in an event-driven architecture (e.g., Kafka).
- Solid experience with both relational and non-relational databases, including query optimization and schema design.
- Proven ability in designing, deploying, and