About the company
Delivery Hero Payments S.A. is a licensed payment institution based in Greece, enabling digital payment and merchant settlement operations for affiliated EU marketplace platforms across the Delivery Hero group, including brands like eFood, Foody, Foodora. We operate at scale, processing high marketplace volumes, with a focus on governance, security, compliance, operational excellence, and risk management.
Responsibilities
- Lead the development, gap analysis, implementation, and ongoing monitoring of a comprehensive compliance program related to PSD2/PSD3, AML/CTF, Card Scheme Compliance, enterprise risk assessments, fraud, anti-bribery and corruption, conflicts of interest, data privacy, cybersecurity regulations, and regulator guidelines
- Build, execute, and maintain a comprehensive AML program aligned with regulatory guidelines and European (AMLA) compliance developments (RTS)
- Oversee all aspects of AML compliance, including AML risk assessment, CDD/KYC policies, transaction and account monitoring, enhanced due diligence and SAR, screening (sanctions, PEP, adverse media), regulatory reporting, and AML training
- Promote a group-wide AML/KYC compliance culture
- Lead regulatory assessments related to maintenance and expansion of the payments business scope
- Coordinate periodic internal and external audits, findings management, third-party inquiries, and work closely with regulators
- Contribute to passporting expansion of payment services to other European countries
- Support development and implementation of new payment products and services (e-wallets, buy now pay later)
- Provide compliance advice to stakeholders (Sales, Product, Operations)
- Contribute to periodic Board and General Assembly Minutes, contract reviews, and handle ad hoc regulatory/governance requests
Requirements
- Responsibility for a licensed payment institution's AML, Regulatory and Compliance affairs
- Experience with AML/CTF, licensing requirements, sanctions compliance, third-party risk management, and communication with regulators
- Knowledge of PSD2/PSD3, Card Scheme Compliance, data privacy and cybersecurity regulations
- Experience with CDD/KYC, transaction monitoring, SAR, screening (sanctions, PEP, adverse media)
- Experience working closely with regulators and coordinating audits
- High-impact role reporting to the Managing Director and Board of Directors