About the company
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Responsibilities
- Own the outbound product strategy for Workflow Data Fabric and RaptorDB Professional, translating complex data platform capabilities into clear customer value, differentiated positioning, and compelling market narratives.
- Define and refine the core messaging, use cases, personas, competitive differentiation, and customer proof points that help technical and executive audiences understand why these products matter.
- Partner closely with inbound product managers, engineering, product marketing, sales, solution consulting, and customer-facing teams to shape launch strategy, field readiness, growth motions, and adoption plans.
- Serve as a product evangelist in customer briefings, executive conversations, analyst sessions, webinars, conferences, and strategic deal support, adapting the message for both technical practitioners and business decision-makers.
- Translate technical concepts across data strategy, databases, integration, transactional and analytical processing, distributed systems, data management, platform performance, and AI readiness into business value.
- Turn field feedback, customer insights, competitive intelligence, and adoption signals into actionable recommendations that influence roadmap priorities, GTM execution, and outbound investments.
- Create high-impact enablement materials including sales playbooks, demos, solution briefs, competitive guides, launch narratives, training content, and executive-ready product storytelling.
Requirements
- Highly technical, customer obsessed Sr. Staff Outbound Product Manager.
- Experience in data architecture, platform performance, analytics, AI readiness, and customer value.
- Ability to translate deep technical concepts into compelling product narratives, go-to-market strategies, customer-facing content, and field enablement.
- Experience with Workflow Data Fabric and RaptorDB.
- Experience in data strategy, databases, integration, transactional and analytical processing, distributed systems, data management, platform performance, and AI readiness.
- Strong collaboration and communication skills.
Conditions
- Full-time
- Employee Type: Regular
- Region: AMS - North America and Canada
- Work Persona: Flexible or Remote