Director, CX Business Systems

О компании

Braze is a leading customer engagement platform, powering relevant and memorable experiences between brands and their customers.

Обязанности

• Lead and develop a high-performing team of Business Systems Analysts (BSA) and Technical Program Managers (TPM).
• Drive delivery excellence through iterative shipping, clear acceptance criteria, UAT protocols, and comprehensive documentation.
• Build strong relationships with executive stakeholders across the CX domain.
• Collaborate closely with the CX Operations and Enablement/Productivity teams.
• Oversee the full lifecycle of CX systems initiatives.
• Lead AI adoption across the CX technology stack.

Требования

• Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering, Business, or a related field; MBA is a plus.
• 15+ years of experience in Business Systems, with at least 5 years in a leadership or management role focused on CX systems.
• Proven track record of successfully leading CX technology strategy.
• Working experience in Salesforce and other common CX tools.

Условия

• Flexible work environment.