Technical Support Engineer

About the company

• Position listed on behalf of a partner company managing applications and next steps

Responsibilities

• Assist customers developing embedded systems, IoT devices, and complex software solutions using simulation, virtualization, and embedded technologies
• Investigate and resolve problems involving hardware platforms, operating systems, software applications, and system performance
• Use Intel Simics and comparable tools including QEMU to reproduce customer environments and diagnose technical challenges
• Set up, configure, and maintain laboratory environments replicating customer hardware, software, networking, and system configurations
• Diagnose issues related to embedded Linux, real-time operating systems, networking, processor architectures, and hardware-software integration
• Partner with software developers, product managers, and technical specialists to investigate defects and improve product reliability
• Communicate directly with customers and coordinate complex technical investigations
• Provide technical assistance throughout implementation, integration, maintenance, and optimization for on-premises and SaaS solutions
• Record technical issues, troubleshooting procedures, and resolutions in knowledge bases
• Mentor local and global customer support engineers and deliver technical training sessions

Requirements

• 8–12 years of experience in software engineering, embedded systems, technical support engineering, or related discipline
• Bachelor's or master's degree in Computer Science, Engineering, or related technical field
• Hands-on experience with system simulators and virtual platforms, preferably Intel Simics
• Strong understanding of embedded systems, RTOS, embedded Linux, and hardware-software environments
• Proficiency in Python, C, and YAML
• Experience troubleshooting Linux distributions such as Debian and CentOS, plus Linux and Windows host environments
• Understanding of Intel, ARM, PowerPC, and RISC-V architectures, including multicore systems
• Knowledge of TCP/IP, multicast, routing, and network troubleshooting
• Experience using Git and platforms such as GitHub or GitLab
• Understanding of cloud-based applications and SaaS environments
• Strong analytical thinking, systematic debugging, and root cause analysis
• Excellent written and verbal communication skills
• Fluent English

Nice-to-have

• Experience with advanced Intel Simics simulation capabilities and model development