About the company
The CRM Technologies team builds, scales, and operates Salesforce-based solutions that power MongoDB's customer lifecycle, from marketing engagement and lead management through sales execution, account management, renewals, reporting, and downstream operational workflows.
Responsibilities
- Design, build, and support solutions for top-of-funnel and marketing operations processes
- Develop and enhance lead capture, lead conversion, routing, qualification, scoring, and lifecycle management capabilities
- Administer and integrate marketing and enrichment platforms such as FCI, LeanData, Ortoo, and related GTM applications
- Build and maintain integrations between Salesforce, marketing automation, enrichment, outreach, analytics, data, and downstream business systems
- Support campaign management, campaign attribution, audience segmentation, campaign member management, and marketing performance workflows
- Develop scalable solutions for account management, territory planning, account assignment, ownership changes, and coverage models
- Design and support partner management capabilities, including partner onboarding, partner data management, partner lifecycle workflows, referral and lead registration processes, partner attribution, and partner communications
- Build and enhance partner portal experiences that provide secure access to leads, opportunities, campaign resources, enablement content, deal registration, performance insights, and relevant account information
- Enable activity management and Outreach workflows across marketing, business development, sales, and partner teams
- Design and support inbound integrations that create, enrich, qualify, and route leads and accounts into Salesforce
- Partner with Marketing Operations, Sales Development, Sales Operations, Revenue Operations, Data, and Engineering to understand requirements and identify process gaps
- Contribute to documentation, UAT, regression testing, runbooks, monitoring, and user enablement
- Leverage AI-powered engineering tools such as Cursor, Claude Code, Agentforce, and GitHub Copilot to improve productivity, analysis, troubleshooting, and documentation
Requirements
- Bachelor's or Master's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
- 6+ years of hands-on Salesforce development or enterprise business systems engineering experience
- Strong experience with Apex, Lightning Web Components, Flows, SOQL, Salesforce APIs, and platform automation
- Proficiency in scripting and programming languages such as Python and JavaScript, with experience building reusable automation, data transformation, and integration services
- Experience with React or comparable modern front-end frameworks
- Experience with full-stack development, including front-end applications, back-end services, APIs, data models, authentication
Conditions
- Hybrid working model based in Gurugram