About the company
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI.
Responsibilities
- Serve as the India site leader for an elite team of Data & AI specialists that can provide coverage of customers across EMEA & APJ business hours.
- Grow the technical expertise of the team to support successful adoption of new products and features of the Databricks platform for customer production workloads.
- Engage with top customers to understand how to support their business needs with their Data & AI strategy, in collaboration with field engineering and sales when required.
- Partner with internal product engineering teams to make Databricks products better and more supportable.
- Understand how to maintain high reliability of the Databricks platform to successfully achieve customer business goals.
Requirements
- Proven people leadership experience: at least 6+ years as a manager of managers.
- 18+ years in the IT industry, with a strong background in Software Engineering with specialization in Data Engineering, ideally with Big Data & Cloud experience.
- Experience leading large teams (100+ employees) in engineering, technical support, or consulting. Support experience is not required - but customer facing experience is highly desirable.
- Hands-on experience in at least two of the following at production scale: Big Data (Spark, Hadoop, Kafka), Machine Learning / Artificial Intelligence projects, Data Science / Streaming use cases. Spark expertise is a big advantage.
- Strong background in customer-facing support leadership roles.
- Excellent troubleshooting skills across distributed systems.
- Strong ownership mindset with ability to thrive in a fast-paced, startup-like environment with evolving needs.
- Bachelor’s/Master’s in Computer Science or equivalent technical field.
Conditions