Accounts Receivable Collections Analyst

Flexport is a technology company that makes global trade easy and accessible. We move more than $19B of merchandise across 112 countries a year.

• Oversee day-to-day collections efforts, managing open receivables on assigned accounts via email and phone to drive Flexport's DSO targets
• Drive against targets by executing workflows and monitoring metrics daily on assigned accounts
• Work on moderately difficult account assignments requiring judgement and independent recommendations
• Partner with the Credit team to arrange payment schedules and collect funds on accounts in arrears
• Establish relationships with key client Accounts Payable personnel, serving as the dedicated point of contact to facilitate cash collection and credit processes
• Manage the allocation of requests, resolve complex client issues, and handle first-level escalations, maintaining high standards for accuracy, timeliness, and professionalism
• Field general AR/AP questions from clients and assist in researching and resolving payment issues
• Build and maintain effective working relationships with Credit, Account Management, Sales, Disputes, and Legal teams to drive collections and resolve past-due account issues
• Partner with the AR Manager to identify opportunities to improve SOPs and processes
• Support Finance & Accounting month-end close processes and other ad-hoc projects as needed

• Native-level Vietnamese and fluent English, both written and verbal
• Advanced PC skills, including proficiency in Microsoft Office, pivot tables, VLOOKUPs, and formulas, with the ability to interpret and analyse data to make recommendations
• Strong attention to detail and professional communication, with the ability to handle situations tactfully, confidently, and ethically
• Ability to work both independently and collaboratively while managing multiple priorities in a fast-paced environment
• Goal-oriented, proactive self-starter with excellent organisational skills
• Strong problem-solving, research, and follow-up skills with both external and internal contacts
• Ability to adapt to the rapid changes typical of a start-up environment
• A competitive, creative drive to win over customers and internal stakeholders
• Direct experience in logistics or freight forwarding is a plus
• German language skills are a plus