About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow — helping 85% of the Fortune 500 work smarter, faster, and better.
Responsibilities
- Deliver independently within defined scope by taking assigned innovation concepts, demo moments, or product stories from rough direction to polished design artifacts with clear milestones and reliable execution.
- Demonstrate strong Figma craft by creating component-based designs, auto layout structures, variants, clickable prototypes, and presentation-ready screens that are organized, reusable, and easy for partners to understand.
- Translate product ideas into clear stories by shaping customer needs, product direction, and experience goals into simple narratives, demo flows, storyboards, and visual sequences.
- Explore and iterate on design solutions by moving quickly from sketches and rough flows to high-fidelity prototypes, incorporating feedback from cross-functional partners along the way.
- Build high-fidelity prototypes using Figma, AI-powered prototyping tools, and code-assisted workflows.
- Create proof-of-concepts that help evaluate emerging AI experiences and future product directions.
- Maintain reusable prototype frameworks, starter kits, and interaction patterns that increase team velocity.
- Support experimentation with new prototyping methods and AI-enabled design workflows.
- Communicate design decisions clearly by explaining the rationale behind flows, visuals, interactions, and storytelling choices in critiques, working sessions, and leadership reviews.
- Collaborate effectively across functions by partnering with product, engineering, research, design, and Executive Storytelling teams to clarify requirements, resolve ambiguity, and align on the intended experience.
- Contribute to team practices and standards by sharing examples, templates.
Conditions
- Full-time
- Employee Type: Regular
- Region: AMS - North America and Canada
- Work Persona: Flexible or Remote