About the company
ClickHouse is growing its support team, providing excellent service to customers around the world.
Responsibilities
- Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
- Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared via documentation, knowledge base, blogs, meetups, webinars, and training.
- Work closely with global Support Services, Engineering, Go to Market, and Product Management teams.
- Assist with mentoring, training, and sharing knowledge with colleagues, users, and customers.
- Deliver excellent customer service as a first-line technical engineer, providing professional response, on-call coverage, and guidance within SLAs.
- Build strong, trusted relationships with colleagues, customers, and partners.
Requirements
- Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as SQL databases, OLAP, cloud-native SaaS, distributed systems.
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer.
- Be present and available according to scheduling required for 24x7 Support in a global, distributed environment.
- Strong communication skills and ability to work fully remote with reliable connectivity.
- A mindset of teamwork, global engagement, empathy, and solving challenging problems.
- A sense of adventure and urgency in building the most scalable, high-performing databases.
- Ability to build trusted relationships with colleagues, customers, and partners.
- Self-driven, curious, and eager to continuously learn and grow.
Bonus points
- Experience with ClickHouse
- Experience with OSS and open-source technologies
- Experience with Azure, GCP, or AWS
- Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others