Salesforce Developer

Docplanner is the leader in 13 countries, with more than 90 million patients trusting us every month. 300k+ specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management and One Peak Partners. And yet, employing over 2,500 people all over the globe, we managed to keep the startup-mindset we started with over 10 years ago.

At Docplanner we are a diverse group of over 300 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations.

• Design and implement scalable APEX solutions (domain/service/selector patterns, one-trigger-per-object, bulkified and governor-safe).
• Develop and enhance Service Cloud capabilities including complex case management, entitlements, milestones, routing, and customer service automation.
• Build and customize Experience Cloud sites to support customer and partner self-service experiences.
• Implement and extend Digital Engagement capabilities including Chat, Messaging, WhatsApp, SMS, Facebook Messenger, and other supported customer communication channels.
• Build and enhance Bots and AI-powered customer service automations, integrating them with Apex, Flows, and external systems.
• Design and develop secure Apex REST APIs, callouts (Named Credentials), Platform Events, async Apex (Queueable, Batch, Schedulable, Future), and CDC-driven solutions.
• Develop Apex services consumed by Lightning Web Components, Experience Cloud, Flows, and AI Agents.
• Optimize SOQL/SOSL queries and ensure high performance for large-volume Service Cloud data operations.
• Create invocable Apex to extend Flows and bot conversations where declarative capabilities are insufficient.
• Proactively participate in solution design, applying Salesforce best practices and scalable architecture principles.
• Collaborate in design reviews with Architects and align on security, scalability, performance, and maintainability requirements.
• Partner with DevOps on CI/CD using Git, Pull Requests, SFDX/DevOps Center, packaging, and safe deployment strategies.
• Support UAT and troubleshoot incidents using logs, debug tools, and event monitoring.
• Document technical decisions and APIs while maintaining Jira tickets.
• Customize Salesforce objects, fields, page layouts, record types, search layouts, list views, queues, reports, and dashboards.
• Configure and maintain automations including Flows, approval processes, assignment rules, escalation rules, Omni-Channel routing, and email automations.
• Maintain Salesforce security including users, roles, profiles, permission sets, sharing rules, field-level security, validation rules, and Experience Cloud access.
• Optimize existing implementations to reduce technical debt and improve platform health, scalability, and efficiency.
• Promote Salesforce development best practices.
• Contribute to the overall Salesforce architecture strategy, ensuring long-term scalability, maintainability, and performance.

• Experience as a Salesforce Developer.
• Strong knowledge of APEX, Service Cloud, Experience Cloud.
• Experience with Lightning Web Components, SOQL, SOSL, REST APIs.
• Understanding of Salesforce best practices and governor limits.
• Ability to work in a remote environment.