About the company
Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world's most powerful platform for turning learning into progress. Together, they help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI.
Responsibilities
- Build trusted relationships with customer executives, business leaders, technical stakeholders, and end users
- Lead discovery to understand customer objectives, workflows, user needs, data and technical constraints, and desired business outcomes
- Identify and prioritize high-value use cases, define the minimum viable deployment, and establish clear success and acceptance criteria
- Translate ambiguous customer problems into clear product requirements, prioritization decisions, and a sequenced product and deployment roadmap
- Translate customer objectives into a clear product and deployment roadmap covering milestones, workstreams, dependencies, risks, decision points, and launch criteria
- Create high-quality product artifacts, including problem statements, product requirements, workflow definitions, user stories, acceptance criteria, prioritization frameworks, and executive decision documents
- Own delivery governance across Coursera and customer teams
- Work closely with Forward Deployed Engineers and internal Engineering teams to translate business workflows into deployable technical solutions
- Partner with engineering teams on AI-specific considerations such as data quality, evaluation approaches, human oversight, model limitations, responsible AI, and production-readiness criteria
- Define the value hypothesis for each customer engagement and establish the business, adoption, and product metrics required to measure success
- Identify recurring customer workflows, requirements, and technical patterns that can become reusable product capabilities
Requirements
- 8+ years of relevant experience across B2B product management, enterprise software, technical consulting, solutions delivery, or related roles
- Demonstrated experience taking technically complex enterprise products, platforms, or customer deployments from discovery and scoping through production launch and adoption
- Experience working with B2B products involving platforms, data, APIs, integrations, infrastructure, or complex enterprise workflows
- Strong customer-facing experience working directly with senior stakeholders