Technical Readiness & Communities Director

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

• Define the community operating model, charter, and success metrics for all communities of practice across CEG- scoped to how practitioners engage and share expertise, not organizational role design or reporting structure.
• Design and implement community types mapped to certification roles/personas.
• Build the cadence, rituals, and contribution mechanisms (community governance) that keep each community healthy, productive, and self-sustaining over time.
• Establish community health dashboards with leading and lagging indicators—participation rates, content contribution velocity, certification correlation, and practitioner engagement scores.
• Recruit, develop, and support GEO Community Practice Leaders- practitioner-facing roles distinct from GEO Business Leads who embody the practice at the regional level, dedicating approximately two days per month to community leadership.
• Cultivate a global network of practitioner champions who co-author best practices, peer-review, technical readiness and serve as closed feedback loop chairs.
• Build trusted partnerships across GEO leaders, Product leadership, and PD&I to ensure communities are co-owned rather than centrally imposed.
• Partner with the Director, CEG Role & Org Excellence to ensure community programming reflects current role mandates and competency frameworks as they evolve.
• Maintain an active feedback loop so field lessons flow all the way back to Product, informing the next release.

• Experience in readiness, content standardization, and communities.
• Strong leadership and partnership skills.
• Ability to design and implement community operating models.
• Experience with metrics and dashboards.
• Excellent communication and collaboration abilities.