Nebius is building a full-stack AI cloud platform, listed on Nasdaq (NBIS), headquartered in Amsterdam with 1,500+ employees and R&D hubs across Europe, the UK, North America and Israel.
Responsibilities
Perform advanced firmware and hardware diagnostics on enterprise server platforms, including CPU, memory, PCIe devices, GPUs, storage subsystems, and power components
Troubleshoot complex hardware failures using system logs, BMC/IPMI interfaces, BIOS diagnostics, and vendor-specific tooling
Act as the primary escalation point for L1 and L2 technicians on high-impact hardware incidents
Conduct structured root cause analysis and document findings to prevent repeat failures
Own the full RMA lifecycle, including validation of failed components, warranty claim creation, vendor coordination, tracking, and resolution
Interface directly with OEM vendors to escalate recurring hardware defects and drive corrective action
Analyze hardware failure trends and report metrics such as repeat RMA rates and component reliability
Develop and standardize diagnostic playbooks, troubleshooting workflows, and hardware validation procedures
Validate replacement components prior to redeployment into production environments
Collaborate cross-functionally with data center operations, procurement, and engineering teams
Contribute to reducing MTTR and improving fleet-wide reliability
Requirements
5+ years of hands-on experience working with enterprise server hardware in a production data center environment
Deep understanding of x86 server architecture, including CPUs, memory, PCIe devices, storage controllers, GPUs, and power subsystems
Strong experience performing firmware and BIOS/BMC diagnostics and upgrades
Advanced Linux command-line troubleshooting skills, including log analysis and hardware-level diagnostics
Experience with remote management interfaces such as IPMI, iDRAC, iLO, or equivalent
Proven experience managing hardware RMA processes and working directly with OEM vendors
Ability to conduct structured root cause analysis and document technical findings clearly
Familiarity with hardware monitoring systems and failure trend analysis
Strong ownership mindset and ability to operate independently in mission-critical environments
High proficiency in spoken and written English
Nice to have
Experience performing board-level diagnostics and component-level repair (SMD rework)
Familiarity with data center networking equipment and basic network troubleshooting
Experience supporting GPU-dense or high-performance compute environments
Valid driver's license
Conditions
On-site work at the Minnesota data center
Compensation: $112,700 – $140,800 OTE (On Target Earnings)
Competitive compensation, career growth and learning opportunities
Flexibility and ownership, collaborative and innovative culture