Product Manager

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.

Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM corporate functions (Finance, HR, Legal, etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences.

As Staff Product Manager for Enterprise AI, you will lead the product strategy and execution for AI-powered solutions across both GTM and Corporate Functions. You'll build intelligent agents, automation workflows, and operational tools that transform how Twilio works across Sales, Support, Operations, Finance, Legal, and HR.

• Define and execute the product roadmap for Enterprise AI spanning GTM functions (Sales, Support, Operations) and Corporate Functions (Finance, Legal, HR). Establish clear priorities, milestones, and success metrics that align with business objectives and drive measurable improvements.
• Lead cross-functional product development across multiple business domains, balancing the needs of diverse stakeholders within a unified platform strategy.
• Build AI-powered solutions across Sales, Support, and Operations functions that drive measurable GTM improvements. This includes sales productivity tools (intelligent account insights, opportunity management, propensity-to-buy signals, automated CRM workflows), support automation (case deflection, intelligent triage, agent assistance, knowledge retrieval), and compliance/risk operations (automated user vetting, fraud detection, compliance investigation dashboards, workflow orchestration for onboarding and audits).
• Build AI-powered solutions across Finance, Legal, and HR functions that transform operational efficiency. This includes financial automation (invoice/billing processing, expense management, automated reconciliation, forecasting and analytics), legal operations (contract review and generation, clause extraction, compliance tracking, risk assessment tools), and HR productivity (recruiting automation, candidate screening, onboarding workflows, employee self-service, benefits administration).
• Leverage the Enterprise AI platform to build agentic solutions using multi-agent architecture, knowledge retrieval, workflow automation, and LLM-powered reasoning tailored to each business function.
• Integrate with enterprise systems including Salesforce, Zendesk, Workday, NetSuite, DocuSign, compliance platforms (Sift, etc.), contract management platforms, HRIS systems, and internal Twilio tools to deliver seamless, embedded AI experiences.
• Partner with Engineering, Data Science, and AI/ML teams to operationalize models, build production-grade products, and ensure scalability, reliability, and performance across all use cases.
• Collaborate with business leaders across GTM and Corporate Functions to understand their strategic priorities, operational challenges, and success metrics. Translate these into product requirements and clear roadmaps.
• Drive adoption and enablement by working directly with end users, training teams on new AI capabilities, gathering feedback, and iterating on product experiences.
• Measure and communicate impact through clear metrics on product adoption, efficiency gains, and business outcomes.

• Proven experience as a Product Manager, preferably in AI/ML, enterprise software, or platform products.
• Deep understanding of GTM and corporate functions (Sales, Support, Finance, Legal, HR) and their workflows.
• Experience building AI-powered products, including LLM-based solutions, intelligent agents, or automation.
• Strong technical background with ability to partner with engineering and data science teams.
• Excellent stakeholder management and communication skills.
• Ability to thrive in ambiguity and drive clarity in a fast-paced environment.
• Bachelor’s degree in Computer Science, Engineering, Business, or related field; MBA or advanced degree a plus.

• This role will be remote, and based in the United States.
• You may be required to travel occasionally to participate in project or team in-person meetings.
• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.