About the company
ZoomInfo is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation.
Responsibilities
- Own deep subject matter expertise within a set of ZoomInfo products, serving as the primary escalation point for complex issues.
- Maintain broad working knowledge of the full ZoomInfo product suite to support customers across all product lines.
- Understand how ZoomInfo products fit into customer tech stacks, including complementary and competing external technologies.
- Proactively monitor product releases, beta updates, and internal roadmaps.
- Troubleshoot advanced technical issues including API and integration failures, data quality discrepancies, CRM sync errors, and browser/network-level anomalies using tools such as dev tools, HAR files, and log analysis.
- Independently manage a queue of complex, high-priority support cases from triage through resolution.
- Partner with teams across Product and Engineering teams to escalate, reproduce, and resolve product defects or configuration issues.
- Lead the development and ongoing maintenance of internal knowledge base articles, troubleshooting playbooks, and support runbooks.
- Mentor and support junior team members.
Requirements
- 4+ years of experience in a technical support, support engineering, or similar customer-facing technical role in a B2B software environment.
- Demonstrated ability to troubleshoot complex technical issues involving APIs, integrations, data pipelines, or CRM platforms (Salesforce, HubSpot, etc.).
- Strong proficiency with browser developer tools, network traffic analysis (HAR files, etc), and log interpretation.
- Excellent written and verbal communication skills.
- Proven track record of taking initiative.
- Ability to manage multiple high-priority projects simultaneously.
- Collaborative mindset with experience working cross-functionally.
Conditions
- Hybrid work format.
- Comprehensive benefits including holistic mind, body and lifestyle programs.
- Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.