About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better.
Responsibilities
- Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market in-region
- Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings
- Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation in-region
- Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes
- Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level
- Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services
- Lead and support technical discovery sessions, executive briefings, and solution demonstrations
- Provide technical escalation support for critical partner-led opportunities
- Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases
- Design and execute partner-led proofs of concept and co-demonstrations
Requirements
- Experience in partner technology architecture or similar technical partner-facing role
- Strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services
- Ability to translate platform and AI capabilities into partner-differentiated solutions
- Experience with technical discovery sessions, executive briefings, and solution demonstrations
Conditions
- Full-time, Regular employee type
- Region: AMS - North America and Canada
- Work Persona: Flexible or Remote