About the company
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Responsibilities
- Be responsible for a significant product area or leading an important project
- Deeply understand customer problems through research, data, and direct customer interactions — then frame those problems clearly for your team
- Manage the roadmap; defining what should be built, when and why - and communicate it to generate alignment and excitement
- Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations
- Leverage AI to increase your own efficiency, accelerate product development, and multiply your team's impact
- Evaluate impact through quantitative and qualitative measures, both in beta and after full release
- Own and maintain the quality of your product area, ensuring every release delivers world-class software
- Collaborate with peers across the business to ensure we deliver products with clear GTM strategy and execution
- Be a leader in your team or projects by role-modelling our company values and R&D principles
Requirements
- Sharp Customer Focus & Problem Framing - able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs
- Compelling Roadmaps - define the roadmap of features, products or areas of focus for your given area, communicating what, when and why to generate excitement with customers and the team
- Excellent Product Judgment - skilled at balancing customer needs, business impact, and technical constraints to define, advocate for, and deliver the right product
- Build World-Class Product - able to deeply collaborate with engineering and designers to quickly ship effective solutions. But, also able to independently accelerate the process leveraging AI
- AI Tech - Able to understand AI systems and LLMs, assess feasibility and trade-offs, and make informed product decisions in close collaboration with engineering
- Technical fluency - Comfortable engaging with engineers and customers on the modern tech stack — from APIs and SaaS infrastructure to low-code tooling and system architecture
- Outcome Oriented - define, fight for and share progress against the customer and business impact of your product area or project
- Leadership - Excellent communicator. High ownership. Ability to influence and drive alignment
Conditions
- Hybrid working policy: expect employees to be in the office at least three days per week
- Radically open and accepting culture