About the company
Samsara is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations to harness IoT data for actionable insights. We help improve safety, efficiency, and sustainability of physical operations across industries like agriculture, construction, transportation, and manufacturing.
Responsibilities
- Become an expert on Samsara’s product portfolio of IoT solutions combining hardware, software, and cloud.
- Use technical knowledge and product expertise to troubleshoot and resolve customer issues with medium to high complexity.
- Respond to customers and resolve inquiries in a timely and helpful manner, focusing on meeting SLA goals.
- Partner with Enablement to author and maintain customer-facing knowledge base articles.
- Work closely with Engineering and Product teams to reproduce bugs and build testbeds.
- Provide direct feedback to Support Management for product and process improvements.
- Champion and embed Samsara’s cultural principles.
Requirements
- B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
- 6 months - 1 year of experience in support, engineering, or other technical roles.
- Bilingual English and Spanish is a must.
- Technical know-how, comfortable interfacing with engineers and translating complex concepts.
- Experience troubleshooting hardware and installations in a remote environment.
- Excellent customer service and interpersonal skills.
- Excellent written and verbal communication skills.
- Strong bias for action and ability to dive deep.
- Ability to work in a hyper growth environment with shifting priorities.
- Willingness to work flexible hours during nights and weekends is preferred.
Conditions
- Remote position open to candidates based in Mexico.