About the role
This is a customer-facing technical role supporting manufacturers as they adopt modern digital and AI-enabled technologies. You will act as a trusted technical advisor, helping customers turn platform capabilities into measurable operational improvements. The role combines strategic consulting with hands-on guidance across architecture, integrations, advanced use cases, and technical enablement.
Accountabilities
- Partner with customers and account teams to develop and execute technical success plans that support adoption, value realization, and long-term customer outcomes.
- Advise customers on platform architecture, integrations, advanced use cases, and technical optimization opportunities.
- Lead technical conversations with a wide range of customer stakeholders, translating complex concepts into practical recommendations.
- Identify opportunities to increase platform adoption and help customers design scalable solutions using no-code technology.
- Deliver technical workshops, training sessions, platform deep-dives, and enablement activities.
- Guide customers through complex implementations and integrations while establishing appropriate technical best practices and governance.
- Work closely with Account Executives and Customer Success Managers to deliver a seamless customer experience and support account growth.
- Partner with Product and Engineering teams to communicate customer requirements, technical challenges, and product feedback.
- Collaborate with Sales Engineering on expansion opportunities and support renewals through technical value demonstrations.
- Stay current with platform capabilities, manufacturing technology, Industry 4.0 developments, and relevant industry trends.
- Create technical documentation, enablement materials, and thought-leadership content.
- Participate in customer advisory boards, technical user groups, industry events, and conferences as required.
Requirements
- 5–7 years of experience in a technical customer-facing role such as Solutions Engineering, Technical Consulting, Technical Account Management, or a similar position.
- At least 3 years of relevant platform delivery experience at the L4 SOLV level.
- Strong understanding of manufacturing operations, Industry 4.0, industrial software, or digital transformation in industrial environments.
- Experience working with APIs, system integrations, databases, and related technical concepts.
- Familiarity with no-code or low-code platforms is preferred.
- Strong knowledge of manufacturing processes, operational challenges, and digital transformation initiatives.
- Experience with manufacturing execution systems (MES) or comparable industrial platforms.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Strong presentation, training, and workshop facilitation skills.
- Proven ability to build trusted customer relationships while collaborating effectively across internal teams.
- A collaborative, proactive, and ownership-oriented mindset with the ability to thrive in a fast-paced environment.
- Willingness and ability to travel approximately 20% as required.
Benefits
- Remote-first flexibility: Work remotely within the EMEA region, with office options available in Munich or Budapest.
- Meaningful customer impact: See your work translate into measurable improvements on manufacturing floors, including operational efficiency, quality, cycle times, and waste reduction.
- Broad technical exposure: Gain experience across manufacturing industries including pharmaceuticals, aerospace, medical devices, and industrial equipment.
- Real ownership: Work in lean teams with direct customer relationships and significant autonomy in solving complex technical challenges.
- Collaborative environment: Partner with engineers, operators, customer-facing teams, and business stakeholders who prioritize execution and measurable outcomes.
- Global exposure: Work with customers and colleagues across international markets and diverse manufacturing environments.
- Professional development: Build deep expertise in industrial digital transformation, manufacturing technology, integrations, and no-code solutions.
- Travel opportunities: Approximately 20% travel, including potential customer and industry engagements.