About Nebius
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
The role
We're looking for a Technical Account Manager (TAM) who will join our Token Factory team to help our customers successfully transition from proof-of-concept to production and scale their AI workloads on Nebius infrastructure.
Your responsibilities will include:
- Own the production journey — Lead the transition from PoC to production; Ensure customer workloads are deployed, stable, and scalable; Drive time-to-production and time-to-value
- Ensure technical success in production — Understand customer architectures and use cases; Monitor and improve: performance (latency, throughput), cost efficiency, reliability; Identify and resolve bottlenecks proactively
- Act as a trusted technical partner — Work directly with customer engineering teams; Provide guidance on best practices and optimisation; Translate technical challenges into actionable solutions
- Manage risks and incidents — Act as a primary technical contact for production issues; Coordinate with internal teams to resolve incidents; Communicate clearly during high-pressure situations
- Drive continuous improvement — Identify opportunities to optimise and expand usage; Provide structured feedback to Product and Infrastructure teams; Help shape better solutions based on real customer needs
We expect you to have:
- Technical background — Practical knowledge of inference frameworks (e.g. vLLM, TensorRT, or similar); Solid understanding of: cloud or infrastructure systems, distributed systems or high-load applications, AI/ML workloads (LLMs, inference, etc.) is a strong plus; Ability to troubleshoot and reason about system performance
- Customer-facing experience — Experience working directly with technical customers (e.g. engineers, ML teams); Ability to communicate complex topics clearly and effectively
- Ownership & execution — Strong sense of ownership – you drive outcomes, not just tasks; Ability to manage multiple customers and priorities; Structured, proactive, and solution-oriented mindset
It will be an added bonus if you have:
- Experience with GPU workloads or AI infrastructure
- Background in solutions engineering, SRE, or technical support in B2B environments