Corporate Account Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Corporate Account Manager based in Canada.

• Develop and execute annual strategic account plans aligned with customer priorities and organizational growth objectives.
• Identify and pursue new opportunities across multiple customer locations, expanding share of wallet through new products, technologies, and services.
• Lead commercial growth initiatives, customer business reviews, and strategic planning discussions.
• Protect existing revenue by maintaining strong relationships with key decision-makers, identifying risks and competitive threats, and developing proactive retention strategies.
• Build trusted relationships with senior executives and serve as a primary strategic point of contact for assigned corporate accounts.
• Facilitate executive business reviews and long-term planning sessions focused on customer priorities, performance, opportunities, and strategic objectives.
• Use value-based selling to demonstrate measurable customer value while improving account profitability and margin contribution.
• Lead contract negotiations, commercial discussions, pricing initiatives, and value-realization strategies.
• Analyze account financial performance and identify opportunities to improve profitability and commercial outcomes.
• Coordinate cross-functional activities across sales, technical service, marketing, supply chain, operations, product management, and other internal teams.
• Lead account-specific projects and strategic initiatives while ensuring accountability for customer commitments and deliverables.
• Develop a detailed understanding of customer goals, operational challenges, productivity priorities, sustainability objectives, and business plans.
• Conduct regular account reviews and customer feedback discussions to strengthen satisfaction, retention, and long-term partnership value.
• Document critical customer relationships, account strategies, business opportunities, and institutional knowledge to support continuity and effective succession.
• Maintain accurate account forecasts, opportunity pipelines, and strategic business information.
• Provide leadership with market intelligence, competitive insights, account risk assessments, and customer investment trends.
• Support annual planning and budgeting activities through accurate data, analysis, and strategic recommendations.
• Identify opportunities to strengthen market position within strategic accounts by promoting differentiated solutions and supporting long-term growth initiatives across North America.

• Bachelor's degree in Business, Engineering, Pulp & Paper Science, Chemistry, or a related discipline.
• 7–10 years of experience in sales, account management, technical service, or a related commercial role within the pulp and paper industry.
• Proven experience managing large strategic accounts and complex, multi-site customer relationships.
• Strong commercial acumen, including value-based selling, contract negotiation, profitability management, and growth strategy development.
• Demonstrated ability to build trusted relationships with executive-level stakeholders and influence key decision-makers.
• Experience developing and executing strategic account plans focused on revenue growth, retention, customer satisfaction, and profitability.
• Strong project management and cross-functional leadership capabilities.
• Experience with financial analysis, sales forecasting, account profitability, and business planning.
• Ability to identify customer risks, competitive threats, growth opportunities, and strategic priorities.
• Strong communication, presentation, negotiation, and relationship-building skills.
• Ability to work collaboratively across technical, commercial, operational, and corporate functions.
• Strong analytical and strategic thinking skills, with the ability to translate customer and market data into actionable business decisions.
• Self-driven, motivated, commercially focused, and comfortable taking ownership of complex customer relationships.
• Fluent in both English and French.
• Willingness and ability to travel extensively throughout Canada, with travel expected to reach approximately 40%.
• Ability to manage multiple strategic priorities while maintaining a high level of customer engagement and responsiveness.

• Opportunity to manage high-value, strategic corporate accounts within the pulp and paper industry.
• High-impact role with significant responsibility for revenue growth, profitability, customer retention, and long-term account strategy.
• Opportunity to build relationships with senior executives and influence major customer decisions.
• Exposure to innovative products, technologies, and solutions designed to improve productivity, reduce risk, and support sustainability.
• Significant cross-functional exposure.