About the company
Twilio is a remote-first communications platform company.
Responsibilities
- Own the platform roadmap for foundational services, balancing technical debt, scalability, and feature velocity
- Shift the platform from ticket-based support to a proactive self-service product model with paved roads and service catalogs
- Partner with Engineering, Architecture, and Security leads on extensible, compliant platform solutions
- Drive developer productivity through improvements in APIs, SDKs, and sandbox environments
- Establish governance frameworks and KPI dashboards to track adoption, support deflection, and reliability
- Understand customer needs through developer interviews and usage data
- Act as the voice of the Twilio platform across the organization
Requirements
- 12+ years of product management experience building large-scale cloud services platforms, including cloud-native commerce systems for usage-based and metered products
- Proven track record of achieving ambitious goals and owning customer and business outcomes
- Executive presence with strong communication skills and ability to influence at the highest levels
- Data-driven, outcomes-oriented problem solver
- Customer-obsessed with passion for the customer journey
- Bachelor's degree or equivalent experience
- Key skills: platform-as-a-product expertise, cloud-native technologies (Kubernetes, microservices, CI/CD), observability frameworks, developer experience design, stakeholder influence, performance analytics (DORA)
Conditions
- Remote role based in the US