Program Director

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Program Director (394) based in the United States.

• Program and Project Delivery: Coordinate the planning, execution, monitoring, and completion of assigned projects and workstreams, ensuring delivery remains aligned with established objectives, timelines, scope, and quality expectations.
• Planning and Scheduling: Develop and maintain integrated project schedules, define milestones and deadlines, establish priorities, and assign responsibilities to ensure coordinated execution across teams.
• Resource and Team Management: Coordinate cross-functional resources, delegate tasks, and direct project team activities to maintain progress and support successful delivery.
• Performance Monitoring and Reporting: Track project performance against approved plans, identify variances, implement corrective actions, and prepare status reports, dashboards, briefings, and executive-level updates for Government stakeholders and leadership.
• Risk and Issue Management: Identify and manage risks, issues, assumptions, and dependencies; develop mitigation plans and escalate matters requiring leadership or Government intervention.
• Stakeholder Coordination: Serve as a central point of coordination among Government stakeholders, business users, ServiceNow architects, developers, administrators, business analysts, testers, and internal leadership.
• Meetings and Agile Delivery: Facilitate project meetings and Agile or SAFe ceremonies, document decisions and action items, and ensure timely follow-up and accountability.
• ServiceNow Implementation Support: Coordinate requirements, release planning, deployment, and change-management activities throughout the implementation lifecycle.
• Compliance and Quality Assurance: Ensure project activities and deliverables meet contractual obligations, applicable federal standards, security requirements, and organizational processes.
• Continuous Improvement: Apply independent judgment and problem-solving skills to address complex delivery challenges, balance competing priorities, and support successful program outcomes.

• 10+ years of progressive project management experience supporting complex IT programs or projects.
• Demonstrated experience coordinating project delivery, establishing schedules and deadlines, assigning responsibilities, and leading cross-functional teams.
• Strong expertise in project planning, scheduling, resource coordination, risk and issue management, status reporting, and stakeholder engagement.
• Experience working in Agile and/or Scaled Agile Framework (SAFe) delivery environments.
• Federal IT program experience and/or ServiceNow implementation experience strongly preferred.
• Bachelor’s degree in Business, Information Technology, Computer Science, Project Management, or a related field.
• Required certification: Project Management Professional (PMP).
• Preferred experience supporting enterprise IT modernization initiatives or federal civilian agency programs.
• Scrum Master, SAFe, or ServiceNow certifications are considered an advantage.
• Ability to obtain and maintain a Public Trust clearance.
• U.S. citizenship is required due to government contract requirements.
• Strong leadership, communication, organization, and problem-solving skills, with the ability to manage competing priorities and coordinate technical and nontechnical stakeholders effectively.

• Opportunity to lead a complex federal enterprise ServiceNow implementation and contribute to public-sector IT modernization.
• Professional exposure to enterprise technology delivery, Agile and SAFe methodologies, and federal IT program management.
• Collaborative environment involving Government stakeholders, technical specialists, business users, and senior leadership.
• Opportunity to apply independent judgment and leadership across multiple projects and workstreams.
• Compensation details and additional benefits were not specified in the available job description.