About the company
Render is building the modern cloud platform for developers creating AI-native, full-stack, multi-service applications. The platform is trusted by over 7 million developers worldwide. In February 2026, Render raised an additional $100M in Series C financing, bringing total funding to $260M.
Responsibilities
- Partner with Scaled AMs and Field Engineering teammates to turn expansion and churn signals (bandwidth, egress, usage patterns) into plays: AM talking points, programmatic outreach, and in-app prompts.
- Operate startup program onboarding: Intercom checklists, guided flows, and activation follow-up for high-growth AI startups.
- Partner with Support Engineering to identify recurring mistakes and best practices, then turn those insights into programs and content that reduce customer friction.
- Build and improve components of the scaled-engagement toolkit: in-app programs, outbound triggers, pricing and sizing calculators, POC templates, and reusable technical enablement.
- Run scaled customer programs: webinars, Slack community touchpoints, and pattern-based outreach across account cohorts.
- Translate recurring customer questions and technical best practices into timely in-product guidance and self-service content.
- Maintain activity tracking and feature-request data hygiene.
Requirements
- 3+ years in a customer-facing technical role: customer engineering, solutions engineering, technical support, or developer relations.
- Comfort operating a high-volume, one-to-many motion.
- Strong fundamentals across cloud infrastructure: containers, deploys, autoscaling, networking, and CI/CD.
- Working knowledge of Postgres and common database migration patterns (Heroku, AWS RDS).
- AI fluency: use AI tools daily and comfortable advising customers building AI-native and LLM-powered applications.
- Strong written communication.
- Data-driven and comfortable asking for context or support.
Nice to have
- Experience with Intercom or a similar in-app engagement and messaging platform.
- Experience building internal or customer-facing tools that scale a team's impact beyond 1:1 work.
- Experience in a PLG or high-volume account environment.
- Prior experience with Heroku or other cloud migrations.
Conditions
- 4 weeks of paid vacation.
- 14 weeks of fully paid parental leave.
- Long-term disability, life insurance, and 401K plans.
- 100% employer-paid medical.