Wise is a global technology company, building the best way to move and manage the world's money.
Wise has pioneered new ways for people to transfer money across borders and currencies, and offers multi-currency banking.
Responsibilities
Independently lead and manage complex investigations into potentially high-risk customer activity, applying a deep and current understanding of Wise's compliance framework, the global regulatory landscape, and sophisticated financial crime typologies.
Assist in developing and implementing risk assessment methodologies for customers and transactions.
Assist in optimising transaction monitoring rules and scenarios to detect suspicious activities.
Manage the escalation of suspicious activities, providing documentation and recommendations.
Assist in the development and maintenance of FinCrime policies and procedures.
Proactively identify opportunities to improve FinCrime operations processes, leveraging technology, automation, and innovative solutions to enhance efficiency, effectiveness, and scalability.
Mentor and support FinCrime Operations Analysts, by providing training and coaching to enhance team capabilities.
Maintain knowledge of relevant regulations and support regulatory examinations and audits.
Communicate clearly, professionally, and empathetically with customers via approved channels to obtain necessary details or clarifications for reviews.
Lead or participate in complex FinCrime-related projects, ensuring timely completion, adherence to project goals, and alignment with Wise's strategic objectives.
Support internal and external audits by providing documentation and insights.
Assist in developing and delivering training programs to enhance FinCrime awareness.
Take a proactive approach to consistently achieve individual and team targets (KPIs, SLAs, QA).