About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate - Trust & Safety based in India.
Responsibilities
- Review and moderate audio, chat, and user interactions in accordance with community guidelines, safety policies, and platform standards.
- Identify, investigate, and take appropriate action against abusive, harmful, fraudulent, or otherwise policy-violating content and behavior.
- Escalate high-risk, sensitive, or complex cases to the appropriate internal teams for timely resolution.
- Review user reports, appeals, and flagged conversations to ensure moderation decisions are fair, consistent, and aligned with established policies.
- Conduct quality audits of moderated interactions and maintain accurate, complete moderation records.
- Monitor moderation trends and identify recurring risks, patterns, or opportunities to improve platform safety and user experience.
- Provide insights and feedback that can support improvements to policies, moderation workflows, and operational processes.
- Collaborate with Product, Operations, Quality, and Trust & Safety teams to strengthen moderation standards and practices.
- Handle sensitive or emotionally challenging content with empathy, professionalism, objectivity, and strict confidentiality.
- Contribute to a safe, respectful, and inclusive online environment through consistent application of safety standards.
Requirements
- Bachelor’s degree in any discipline.
- 1–2 years of experience in Trust & Safety, content moderation, community moderation, quality auditing, customer support, or a similar operational role.
- Strong understanding of online safety, community guidelines, content moderation principles, and policy enforcement.
- Excellent analytical, problem-solving, and decision-making skills, with the ability to assess situations objectively and act appropriately.
- Strong written and verbal communication skills.
- Fluency in English and Tamil is mandatory, including reading, writing, and speaking.
- Ability to review sensitive, disturbing, or emotionally challenging content while maintaining professionalism, objectivity, and emotional resilience.
- Working knowledge of Microsoft Excel, CRM tools, and moderation, ticketing, or case-management platforms.
- High attention to detail and the ability to make accurate, consistent decisions in a fast-paced environment.
- Strong interpersonal skills, empathy, discretion, and sound judgment when handling sensitive situations.
Conditions
- 12-month contract employment.
- Fully remote, work-from-home position in India.
- Opportunity to contribute directly to a safer and more trusted digital community.
- Hands-on experience with large-scale Trust & Safety operations.
- Exposure to content moderation, policy enforcement, quality assurance, and community operations.
- Collaboration with cross-functional teams including Product, Operations, Quality, and Trust & Safety.
- Fast-paced startup environment with significant learning and professional growth opportunities.
- Opportunity to help shape safety standards and improve the quality of digital interactions.