About the company
ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
Responsibilities
- Participate in all technical aspects of team deliverables including quality, performance, maintainability, and scalability
- Lead the development of end-to-end CI/CD pipelines using GitLab, GitLab Runners, Jenkins, and Nexus
- Implement infrastructure-as-code and configuration management with Terraform, Ansible, and Puppet
- Own system integrations across Identity Platforms and ServiceNow — APIs, connectors, provisioning workflows, and lifecycle automation
- Contribute full stack development across backend services and user-facing IAM workflows
- Apply data analytics to identity governance: RBAC role mining, access pattern analysis, entitlement optimization, and AI-assisted access request recommendations
- Participate in design and code reviews
- Mentor and guide 4-5 junior to mid-level engineers
- Partner with security, compliance, and platform teams
- Explore and advocate for new patterns that improve system resilience, developer velocity, and operational maturity
- Design and develop scalable, maintainable, and reusable software components
- Collaborate with product managers and other engineering teams to define frameworks
Requirements
- Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered
- Experience in IAM, identity governance, and full stack development
- Strong background in DevOps engineering, CI/CD, and infrastructure as code
- Experience with GitLab, Jenkins, Nexus, Terraform, Ansible, Puppet
- Knowledge of data analytics and AI-assisted access intelligence
- Ability to mentor and guide junior engineers