About the company
Agoda is a leading global online travel platform, part of Booking Holdings, with 2M+ properties in 200+ countries.
Responsibilities
- Set the vision and multi-year roadmap for Talent Development, Quality Assurance, and Change & Communications
- Champion adoption of generative AI across learning, QA, and communications workflows
- Own end-to-end learning architecture, onboarding, leadership development, and upskilling
- Lead QA function with actionable insights, automation at scale, and calibration processes
- Lead change management capability and internal communications strategy
- Lead, develop, and inspire a team of 140 across three sub-functions
- Partner with CEG Operations, HR, Product, and Technology leadership; manage BPO partner relationships
Requirements
- 10+ years of progressive experience in Learning & Development, Quality, or Organisational Effectiveness, with 5+ years in senior leadership
- Track record leading at least two of three disciplines (TD, QA, Change & Communications)
- Experience scaling learning programmes, QA frameworks, or change initiatives in contact centre, BPO, or global operations
- Strong data orientation and metrics-driven decision making
- Excellent communication and influencing skills at C-suite level
- Experience with BPO / outsourced operations preferred
Conditions
- Bangkok-based, relocation provided