Platform Engineer

Ticketek Entertainment Group (TEG) is a Live Experience Group that helps people discover, access and experience the unforgettable. We believe Life is better live®.

With over 50 years in live entertainment, we sell more than 30 million tickets annually, connect with 30 million fans across Australia and New Zealand, and bring 18,000+ events to life each year. Headquartered in Sydney, we operate globally across eight pillars: Ticketing, Live Touring, Sport, Immersive Experiences, Customer & Data Solutions, Venues, VIP Experiences and Partnerships. Through our integrated operating model, we bring the best live content, ticketing and technology to our partners and create unforgettable memories that last a lifetime.

Our values guide everything we do: we partner with purpose, empower boldness within clear boundaries, and celebrate human connection – always putting the fan first.

• Build and ship CI/CD pipelines in GitLab CI, service by service, implementing CodeDeploy canary deployments, multi-region orchestration with manual gates, automated rollback on CloudWatch alarms and smoke tests.
• Migrate each service from the legacy deployment system onto these self-contained, per-repo pipelines — running old and new in parallel for zero-risk cutover, validating against live production traffic, and confirming the service is healthy before moving on to the next.
• Complete a pre-migration audit for every service before touching its pipeline, identifying what to keep, redesign or remove so dangerous patterns from the legacy templates aren't carried forward.
• Make pragmatic, well-scoped engineering decisions within the agreed architecture and Pipeline Construction Standard, favouring the simple pipeline that works over unnecessary abstraction, and raise any proposed deviations with the Lead rather than solving them in isolation.
• Work directly with development teams during migration, coordinating production deployment windows and validating environment configurations so teams can verify their services post-migration — building trust through reliable, low-drama deployments.
• Document decisions, issues and fixes in the repo as they happen, contributing improvements back to the Pipeline Construction Standard and reference patterns as you learn what works across services.
• As the migration reveals what's shared versus what varies, contribute to the next layer of shared GitLab CI templates, CDK construct libraries and self-service tooling for development teams.

• Deep experience with GitLab CI/CD (multi-stage pipelines, environments, manual gates, shared templates, self-hosted runners), AWS CodeDeploy canary/blue-green deployments with automated rollback, multi-region orchestration across Lambda, ECS/Fargate and EC2, and solid working knowledge of IAM cross-account roles, CloudFormation and SSM Parameter Store.
• A track record delivering a migration or modernisation program in a live production environment, with strong shell scripting and AWS CLI fluency, and demonstrated ability to build pipelines that support AI-assisted and agent-driven workflows.
• Desirable: AWS CDK (TypeScript or Python) for self-service construct libraries, experience migrating away from legacy CI/CD systems (parallel running, flag-based cutover), .NET build pipelines (dotnet publish, zip packaging — not writing app code), DORA metrics and deployment frequency observability, developer experience design — self-service tooling, repo templates, internal platform thinking, AWS certifications (DevOps Engineer Professional, Solutions Architect).

• Front row and backstage access to live moments – free and discounted tickets to shows, sport and festivals across our network, plus presales and staff allocations for major on-sales.
• Headquartered in Sydney with offices across seven countries and four continents, working alongside some of the biggest names in Australian and international live entertainment.
• Hybrid and flexible working, with flexible hours where your role allows.
• Paid leave for primary caregivers regardless of gender, with real support returning to work.
• Annual leave plus extras like birthday leave and purchase leave.
• Confidential support via our Employee Assistance Program (EAP), including career coaching for you and your family, plus free flu vaccinations.
• One paid volunteer day a year to support our community.
• Structured development programs like Ticketek Academy, secondments to major events, and career paths tailored to your interests and skills.
• Recognition that means something: ALL STAR Awards and service awards.