About the company
Sutherland is a global leader in AI, automation, cloud engineering, and advanced analytics. We work with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence. We've created over 200 unique inventions under several patents across AI and other critical technologies.
Responsibilities
- Manage daily operations and long-term projects for your specific unit.
- Hire, train, and supervise department staff, managers, and coordinators. Set clear performance goals.
- Partner with executive leadership to design, budget, and execute organizational goals and growth initiatives.
- Work with other departments to streamline scholarship processing, family outreach, and system improvements.
- Ensure all program or financial operations follow state laws, contractual obligations, and internal policies.
Requirements
- Bachelor’s degree in a relevant field.
- 10+ years of progressive service delivery or Business Process Outsourcing (BPO) leadership experience, specifically in senior management roles overseeing large-scale programs with over 150+ headcount across multiple geographies or at the Director level.
- Prior background in the educational technology (EdTech) sector is highly preferred.
- Proven ability to effectively manage, mentor, and drive accountability with frontline managers in a distributed or remote environment.
- Strong financial acumen with verified success in building strategic financial plans, auditing expense reports, and implementing cost-optimization strategies that deliver business savings.
- Outstanding verbal and written communication abilities combined with decisive, data-driven decision-making and strong leadership traits.