Partner Technology Architect

ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

• Co-create Practice-native architectures with partners — developing reference architectures, reusable patterns, and integration libraries that partners can extend and monetize.
• Build reusable Practice co-innovation assets — solution templates, industry-specific accelerators, demo environments and blueprints.
• Provide senior technical expertise within the Practice (e.g., L400 in AI, deep architecture in CRM/G&S/AW) — including net-new patterns and complex multi-product scenarios.
• Drive collaborative adoption of AI-enhanced Practice capabilities with partners.
• Lead Practice technical workshops with partners and engage directly with Practice buyers (CAIO/CDO/CTO for AI · CXO/VP CX for CRM · CISO/CRO/CIO for G&S · CIO/VP IT Ops/CHRO for AW).
• Execute strategic proofs of concept demonstrating Practice business value.
• Guide partners on competitive positioning against alternative platforms.
• Present Practice architecture and industry-specific strategy to executive audiences.
• Design and deliver comprehensive Practice architecture training programs, workshops, and executive briefings that build lasting partner capability.
• Mentor partner architects and pre-sales teams on Practice solution positioning, competitive differentiation and industry patterns.
• Assess partner Practice technical capabilities and identify gaps; develop capability maturation plans and certification pathways.
• Represent ServiceNow Practice innovation at industry events, conferences and forums; contribute to thought leadership content.
• Collaborate with partner-aligned Partner Technology Architects on Practice-specific joint business planning.
• Guide partners from concept to validated solution to scalable commercialization with clear monetization pathways.
• Connect Practice architecture to measurable business outcomes.
• Maintain expert-level knowledge of the Practice competitive landscape and translate market intelligence into partner-relevant insights.
• Support SC Field on Commercial partner development requests.

• Deep senior technical strategist expertise within Risk and Security practice.
• Experience working alongside partner-aligned Partner Technology Architects and Partner Solution Engineers.
• Ability to accelerate partner activation, solution co-creation and commercial success.
• Strong architecture and pre-sales skills.

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Flexible or Remote