About the company
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Solution Architect, Salesforce - Service Cloud Voice, Contact Center based in United States.
Responsibilities
- Lead solution architecture activities for Salesforce implementations, with a particular focus on Contact Center, Service Cloud Voice, and Amazon Connect capabilities.
- Identify how client systems and architectures fit together and provide strategic and technical guidance on scalable solution approaches.
- Partner with pre-sales and engagement teams to lead solution design discussions, validate feasibility, develop technical proposals, and shape compelling client solutions.
- Translate business objectives and technical requirements into detailed, enterprise-grade Salesforce architectures and implementation plans.
- Analyze business processes, identify opportunities for improvement, evaluate alternative approaches, and recommend technology solutions that maximize the value of Salesforce.
- Design and document application, information, integration, and data architectures that support complex client environments.
- Develop integrations between Salesforce products and surrounding client systems while applying sound security, scalability, performance, and availability principles.
- Establish and maintain architecture standards, development practices, reusable libraries, technical documentation, and related guidance.
- Define standards for programming tools and techniques and advise technical teams on their effective application and compliance.
- Support project managers throughout the software development lifecycle and provide architectural guidance as solutions progress from design through delivery.
- Assign and coordinate technical work across consultants and development teams, monitoring progress and providing coaching, guidance, and technical support.
- Review development and configuration work to ensure solutions meet architectural, quality, security, and performance expectations.
- Communicate complex architectural concepts clearly to both technical and non-technical stakeholders and adapt recommendations to different business contexts.
Requirements
- 8+ years of experience within the Salesforce ecosystem, including at least 2 years working in Salesforce architecture and enterprise-level solution design.
- Hands-on experience with Salesforce Contact Center, Service Cloud Voice, and Amazon Connect is required.
- Mandatory Salesforce certifications, including relevant Developer, Consultant, and Architect certifications.
- Extensive experience in pre-sales solutioning and engagement architecture, with the ability to lead strategic technical conversations and translate customer needs into scalable solutions.
- Strong knowledge across multiple Salesforce Cloud products, including experience with platforms such as Sales Cloud, Service Cloud, and Force.com.
- Previous experience as a Salesforce consultant, developer, or technical architect within complex implementation environments.
- Demonstrated expertise in integration and security architecture, including the ability to translate business requirements into technical specifications and communicate architecture documentation effectively to development teams.
- Experience establishing engineering excellence across quality, security, performance, scalability, and availability.
- Solid technical knowledge of HTML, CSS, and JavaScript.
- Experience working within Agile development and project environments.
- Strong analytical and problem-solving abilities, with the judgment to assess feasibility, identify risks, and recommend effective architectural approaches.
- Excellent communication and presentation skills, with the ability to explain complex technical concepts to diverse audiences.
- Collaborative leadership style with the ability to guide technical teams, influence stakeholders, and build alignment across business and technology functions.
- Candidates must reside in one of the approved U.S. states or Washington, DC.
- Must be authorized to work for any employer in the United States and able to work without current or future visa sponsorship.
Conditions
- Estimated compensation range of $150,000–$180,000 USD.
- Eligibility for discretionary bonuses, commissions, or other incentive programs, where applicable.
- Comprehensive benefits package including medical, dental, and vision coverage.
- 401(k) retirement plan.
- Paid time off and additional employee benefits.
- Fully remote work environment.
- Opportunity to work on complex Salesforce architecture and enterprise transformation initiatives.
- Exposure to strategic client engagements, pre-sales activities, and modern cloud technologies.
- Collaborative environment focused on technical excellence, innovation, and professional growth.
- Opportunities to contribute to architecture standards, solution methodologies, and the development of